by Gary S . Lynch (Author)
Over the past decade organizations have faced relentless customer demand for better value at less cost, individual customization, greater choice, faster delivery, higher quality, exceptional service, and more recently - increased environmental and social consciousness.
Format: Hardcover
Pages: 320
Edition: 1
Publisher: Wiley
Published: 20 Nov 2009
ISBN 10: 0470424966
ISBN 13: 9780470424964