Service Systems Management and Engineering: Creating Strategic Differentiation and Operational Excellence

by Ching M . Chang (Author)

• New

  Hardcover
  2010

  $152.80

  Awarded the 2011 Best Book Award by the International Association for Management of Technology (IAMOT) this textbook is devised to help in training future service systems engineers and enable them to become more effective in contributing to the needs in strategic differentiation and operational excellence of service enterprises.