by Gavriel Salvendy (Editor), Gavriel Salvendy (Editor), Waldemar Karwowski (Author)
College graduates need to gain new skills to thrive in a service business environment. Compiled by an editorial board of specialists in the various areas and edited by a best-selling author, Introduction to Service Engineering is the ideal textbook as well as reference for professionals interested in service engineering.
Format: Illustrated
Pages: 672
Edition: 1
Publisher: Wiley
Published: 26 Jan 2010
ISBN 10: 0470382414
ISBN 13: 9780470382417