by Bill Donaldson (Author), TomO'Toole (Author)
"At last a book that can be used to teach Managing Marketing Relationships that is not how to capture consumers by loyalty programmes or exploit our databases. " --Ian Wilkinson, University of New South Wales, Australia "This book is very clear and well structured and the illustrations will really help readers to understand this area.
Format: Paperback
Pages: 288
Edition: 2nd Edition
Publisher: John Wiley & Sons
Published: 13 Apr 2007
ISBN 10: 0470028807
ISBN 13: 9780470028803