by Bill Creech (Author)
In this landmark book, Bill Creech reveals what's wrong with the tradtitional American management style - and as its replacement prescribes a Five Pillar form of TQM that can provide businesses the decisive competitive edge they will need to survive and to prosper as globalization unfolds.
Format: Paperback
Pages: 560
Edition: Reprint
Publisher: Penguin
Published: 28 Mar 1996
ISBN 10: 0452271029
ISBN 13: 9780452271029