Positively Outrageous Service

Positively Outrageous Service

by T.ScottGross (Author)

Synopsis

A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.

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More Information

Format: Paperback
Pages: 256
Edition: Reprint
Publisher: Warner Books
Published: 30 Apr 1994

ISBN 10: 0446394688
ISBN 13: 9780446394680