Managing a Quality Service

by Linda Nazarko (Author)

• Used

  Paperback
  2004

  $3.27

  Written by well-known social care expert Linda Nazarko, Managing a Quality Service covers the knowledge and understanding required to deliver a quality service to the service user. It provides the structure and processes required to achieve a positive report from the National Standards Commission, including chapers on:

  • Enabling and developing staff
  • Partners in care
  • Managing expectations and planning for the future