NVQ/SVQ Level 2 Customer Service Candidate Handbook (NVQ Administration)

by Ms Sally Bradley (Author)

• Used

  Paperback
  2011

  $3.21

  • Written in line with the revised QCF Framework to offer authoritative coverage of the new 2010 NVQ/SVQ Customer Service standards.
  • Covers the mandatory, most B-category units, and most popular optional units with additional support for the Technical Certificate and Functional Skills.
  • Highly illustrated units and varied activities meant that candidates are kept engaged and can access the information they need quickly.
  • Office Life case studies show learners how the qualification supports their working life and provides practical best-practice tips for making the most of their career.
  • Assessment guidance features throughout offer advice on how to prepare for assessment, and how candidates can achieve their best.
  • Suitable for all awarding organisations, including C&G, EDI, Edexcel, OCR and VTCT.