Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

Developments in the Call Centre Industry: Analysis, Changes and Challenges (Routledge Studies in Business Organizations and Networks)

by Julia Connell (Editor), John Burgess (Editor)

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Format: Paperback
Pages: 224
Edition: 1
Publisher: Routledge
Published: 22 Mar 2012

ISBN 10: 0415511488
ISBN 13: 9780415511483