Quality: A Critical Introduction

by JohnBeckford (Author)

• Used

  Paperback
  1998

  $3.49

  This text provides a comprehensive and detailed introduction to the theory and practice of quality in the context of 20th-century management thinking. Intended primarily for students the text will also be of assistance to practising managers. Features include: a complete introduction to quality; an in-depth review of the work of the quality Guru's methods, tools and techniques; international case studies drawing on public and private sectors; a tutor guide of OHP bases; and case studies, summarized key learning points and assignment questions.