How Organisations Measure Success: The Use of Performance Indicators in Government

by Neil Carter (Author), Rudolf Klein (Author), Patricia Day (Author)

• New

  Paperback
  1995

  $62.59

  The authors examine the natural history of performance indicators across various government departments and public agencies, and some private businesses. Case studies include the NHS, DSS, the police and the courts, as well as a chain of supermarkets and a clearing bank.