Making Customer Satisfaction Happen: A Strategy for Delighting Customers

by R.M.McNealy (Author)

• Used

  Hardcover
  1999

  $8.69

  This book provides the focus for an organisation's Total Quality Management process; the achievement of 'world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

• New

  Hardcover
  1999

  $113.01

  This book provides the focus for an organisation's Total Quality Management process; the achievement of 'world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.