Making Quality Happen: A Step-by-step Guide to Winning the Quality Revolution

by R. M. McNealy (Author), Roderick M. McNealy (Author)

• New

  Hardcover
  1993

  $59.82

  A step-by-step approach for implementing a quality improvement process in any type of organization. The book outlines procedures that should help improve the organization's customer impact, reduce its cost structure, increase its competitive market share and maximize its employee productivity.