Total Quality Management: The key to business improvement

by Chris Hakes (Editor)

• Used

  Illustrated
  1991

  $3.25

  This work considers the strategic aspects of the key management issues of the future - Total Quality Management (TQM). TQM is a philosophy of management that strives to make the best use of all available resources and opportunities by constant improvement. This book is intended for use as a reference manual. The intended readership is chief and senior executives who wish to understand and commit themselves to total quality as a vehicle for change, as well as those managers and staff who have the detailed task of implementing a TQM strategy. The objective of the book is to assist the reader to recognize the need for TQM, educate the reader on the tools and techniques available, and inform the reader as to how to develop a strategic plan and then implement a TQM programme. In content the book describes the concepts of Total Quality and provides guidance on how they can be applied to maximize an organization's operational efficiency and to provide a strategic, competitive edge to your business. An Executive Encyclopedia is featured, which explains the essential jargon and provides briefings on the major improvement tools and techniques. The editorial style of the book is reinforced by profiles of what major manufacturing and service organizations have achieved through adopting TQM and how they went about it. A bibliography and information on further resources of help completes the book. This book should be of interest to chief and senior executives and managers concerned with total quality in manufacturing and service-based industries, consultants, academic and professional researchers, and business school MBA students.

• Used

  Paperback
  2013

  $3.25

  Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac- tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.

• New

  Paperback
  2013

  $126.54

  Quality is a customer issue. It arises because customers require products and services, which not only meet their performance requirements but are satisfac- tory in terms of safety, length of working life and pride of ownership. In a manufacturing organization, therefore, the achievement of quality standards is not restricted to the production departments. It extends to all parts of the business from conceptual design to marketing, from order processing and distribution. A quality product is not just a solidly made item dating from the days when 'Made in Britain' distinguished goods from all the inferior products coming out of the emerging industries of the Far East. It is a product which ranks high against all the criteria which sophisticated consumers now use to evaluate the things they buy. If you agree with the argument that a company is much more likely to produce high quality if all departments are motivated to achieve high quality results then you already have a good understanding of the basic principles of Total Quality Management (TQM). But TQM is not a 'quick fix' or a magic cure. It is a management technique designed to involve all parts of the business in the pursuit of, and commitment to, the highest quality result. By involving everyone from the Chief Executive to the most junior employee in the company's objectives, in a way which means something in their particular job, the company is well on the way to achieving the best results its workforce can achieve.