Service Productivity Management: Improving Service Performance Using Data Envelopment Analysis (Dea)

by Joe Zhu (Author), H. David Sherman (Author)

• New

  Hardcover
  2006

  $115.42

  The book outlines DEA as a benchmarking technique, identifies high cost service units, isolates specific changes for elevating performance to the best practice services level providing high quality service at low cost and most important, it guides the improvement process.