by KPMG Peat Marwick (Author)
Total quality management (TQM) is credited with a number of successes - Toyota, Motorola, ICI and Land Rover. But for every "quality company" glowing with the pride that accompanies success, there are a dozen would-be TQM-ers. The problem is, how to make it work? This study poses questions for anyone considering taking on TQM, and offers answers that should help the reader release the shackled energy of their company.
Format: Paperback
Pages: 96
Publisher: Hodder & Stoughton
Published: 03 Mar 1994
ISBN 10: 0340607548
ISBN 13: 9780340607541