Providing Quality in the Public Sector: A Practical Approach to Improving Public Services (Public Policy & Management)

by Lucy Gaster (Author), Amanda Squires (Author)

• Used

  Paperback
  2003

  $4.91

  Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.

• New

  Paperback
  2003

  $71.45

  Argues that if public services are to be reformed or improved, achieving the best possible quality of service is essential. This title presents a model for understanding quality and putting it into practice. It examines quality philosophies and approaches. It presents overviews of policy on quality in central and local government.