Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)

by Andrew Sturdy (Author), Andrew Sturdy (Author), Hugh Willmott (Author), Irena Grugulis (Author)

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Paperback
2001
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Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all.

Synopsis

Customer service is at the centre of many recent changes in work and organisations and is often celebrated as being of benefit to all.

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Format: Paperback
Pages: 240
Edition: 2001
Publisher: Palgrave Macmillan
Published: 29 Mar 2001
ISBN 10: 0333946073
ISBN 13: 9780333946077

Customer Service: Empowerment and Entrapment (Critical Perspectives on Work and Organisations)

New

$70.89

Synopsis

$70.89

More Information