by Marek Korczynski (Author)
This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.
Format: Paperback
Pages: 252
Edition: 2001
Publisher: Palgrave
Published: 21 Nov 2001
ISBN 10: 0333774418
ISBN 13: 9780333774410
Book Overview: '...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal