Human Resource Management in Service Work: 9 (Management, Work and Organisations)

Human Resource Management in Service Work: 9 (Management, Work and Organisations)

by Marek Korczynski (Author)

Synopsis

This book fills a gap in the market for a long overdue book on HRM in the service sector. The focus on human resource management is essential to aid any understanding of the service economy and with increasing numbers of courses focusing on services rather than manufacturing, it is fast becoming a very important and neglected area in terms of textbooks.

$3.25

Save:$65.81 (95%)

Quantity

1 in stock

More Information

Format: Paperback
Pages: 252
Edition: 2001
Publisher: Palgrave
Published: 21 Nov 2001

ISBN 10: 0333774418
ISBN 13: 9780333774410
Book Overview: '...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal

Media Reviews
'...a must read for all those who wish to aquire a deep understanding of the nature of customer service work.' - Joe Wallace, Industrial Relations Journal
Author Bio
MAREK KORCZYNSKI lectures in Employment Relations at Loughborough University.