by Gerry Stoker (Editor)
This book presents a detailed analysis of the new management of public services at the local level, drawing on the work of the ESRC Local Governance Programme. The radical transformation of public service delivery is assessed in terms of its overall impact as well as its operation in particular service areas. Efficiency has improved and services have gained a user focus yet the new management appears to be full of contradictions and distortions, in many respects creating as many problems as it solves.
Format: Paperback
Pages: 308
Edition: 1999
Publisher: Palgrave
Published: 02 Feb 1999
ISBN 10: 0333728165
ISBN 13: 9780333728161
Book Overview: '[A] well integrated...[and] clear assessment of the impact of New Public Management, informed by in-depth analysis of a range of initiatives in a variety of contexts.' - David Wilson, Parliamentary Affairs