Property Management - A Customer Focused: A Customer Focused Approach (Building and Surveying Series)

by Gordon Edington (Author), Edington (Author)

• Used

  Hardcover
  1997

  $6.42

  Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.