by TheoVanDijk (Author)
Demonstrates how companies in crisis can overcome challenges by changing the way they handle customers, putting new processes and procedures in place, and managing employees in a professional manner. This book features diagnostic checklists and worksheets, a glossary of terms, and a chapter devoted to case studies of successes and failures.
Format: Hardcover
Pages: 192
Publisher: Praeger Publishers Inc.,U.S.
Published: 30 Dec 2007
ISBN 10: 0275996034
ISBN 13: 9780275996031