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Service Operations Management: Improving Service Delivery (4th Edition)

Service Operations Management: Improving Service Delivery (4th Edition)

by Graham Clark (Author), Michael Shulver (Author), ProfRobertJohnston (Author)

  • Used

    Paperback 2012

    $3.27
Synopsis

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.

$3.27

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Quantity

2 in stock

More Information

Format: Paperback
 Pages: 488
 Edition: 4
 Publisher: Pearson
Published: 19 Apr 2012
ISBN 10: 0273740482
ISBN 13: 9780273740483
Book Overview:

This fully-updated international market-leading book provides a comprehensive and balanced introduction to service operations management.


Author Bio

Robert Johnston is Professor of Operations Management at Warwick Business School.

Graham Clarkis Senior Lecturer in Operations Management at Cranfield School of Management and Director of the Executive MBA Programme.

Michael Shulver is a Senior Teaching Fellow in the Operations Management Group at Warwick Business School where he is the Academic Director of the School's BSc in Management.