Tricky Business Letters: Persuasive Tactics on Paper (Smarter Solutions) (Smarter Solutions: The Performance Pack S.)

by Gordon Wainwright (Author)

• Used

  Paperback
  1999

  $6.06

  Letters are one of the essential features of modern business. But how often have you wished you could write a succinct response to a letter from an angry customer, deal with a complaint from a member of staff or ask the Inland Revenue for more time to pay?

  Packed full of written situations faced by manager's everyday, this book offers over 150 letters to make life easier and more productive. The author explains how, when and why to use the techniques he suggests and includes letters to customers, suppliers, staff, distributors, the media, public sector organisations, landlords, tenants and more.

  Adapt the letters in this book to meet your own requirements, and get your own way more of the time!

• Used

  Paperback
  1993

  $4.46

  This text aims to provide readers with practical solutions for a variety of tricky letters that they need to write everyday in business situations. For example, how to deal with angry customers, what to say if a subcontractor's work is not up to standard, asking the Inland Revenue for more time to pay, how to deal with complaints from staff, how to ask your bank manager for a larger overdraft, what to say to the press if they publish a misleading report, and more. explanations about each letter. It is designed for all managers who need to respond to a variety of difficult situations in writing.