Harnessing Outsourcing for Business Benefit (FT Management Briefings)

Harnessing Outsourcing for Business Benefit (FT Management Briefings)

by I.Law (Author)

Synopsis

Outsourcing has grown dramatically in recent years as more and more businesses are forced to focus on their 'core' competences and buy in services in non-core areas. Not to consider outsourcing now is to put the future of your organisation at risk. However, outsourcing itself is not risk-free. Tales of outsourcing deals 'gone wrong' abound and reversing the decision is costly.

This report leads you through the minefield. If you are a corporate decision maker with limited time to devote to the outsourcing process, but ultimately responsible for the outcome, then this report is essential reading. It considers the key risks that outsourcing poses and recommends methods for reducing or removing these risks.

Contents include:

  • Putting an effective outsourcing team in place
  • Making the right decision
  • Selecting the best supplier
  • Building a protective outsourcing contract
  • Pricing, bonuses and penalties
  • Creating strong service level agreements
  • Managing the contract effectively
  • Being prepared for contract termination

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More Information

Format: Paperback
Pages: 144
Edition: 1
Publisher: Financial Times/ Prentice Hall
Published: 10 Feb 1999

ISBN 10: 0273637231
ISBN 13: 9780273637233

Author Bio

Ian Law

is a Principal Consultant at KPMG Management Consulting in London, where he is a practice leader in the firm's outsourcing advisory practice, which assists organisations with outsourcing issues. His work has focused on assessing outsourcing options for clients and in managing the implementation of the chosen option. His client portfolio to date includes both public and private sector organisations. His private sector client base is largely retail, FMCG and financial service organisations. Within KPMG Ian has business and service development responsibilities.

He has a BSc in Computer Science from University College Cork and an MBA from Cranfield School of Management. He is a frequent speaker at conferences in Europe, the USA, South Africa and South East Asia on service level agreements and outsourcing.