The Customer Challenge

Used
Hardcover
1997
$3.29

This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.

Synopsis

This is a factual account of how BT developed into a vigorous private company with a customer service programme which gave them a competitive edge. The book shows readers how they can transform their own customer service, using key factors to success to do so.

$3.29

Save:$29.73 (90%)

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2 in stock

More Information

Format: Hardcover
Pages: 256
Edition: 1
Publisher: Financial Times/ Prentice Hall
Published: 27 Jun 1997
ISBN 10: 0273626337
ISBN 13: 9780273626336

The Customer Challenge

Used

$3.29

Synopsis

$3.29

More Information