Performance Improvement in Public Service Delivery: A Tool-kit for Managers

Performance Improvement in Public Service Delivery: A Tool-kit for Managers

by Lynton Barker (Author), RomRubycz (Author)

Synopsis

Written by two Coopers & Lybrand partners, this essential guide will ensure that time and money are not wasted on the wrong performance-improvement approaches by showing you how to: * analyse the key methods for achieving performance improvement and choose the most suitable method * really improve costs and services * deal with consultants effectively

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Quantity

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More Information

Format: Paperback
Pages: 168
Edition: 1
Publisher: Financial Times/ Prentice Hall
Published: 09 May 1996

ISBN 10: 0273616633
ISBN 13: 9780273616634