Performance Improvement in Public Service Delivery: A Tool-kit for Managers

by Lynton Barker (Author), RomRubycz (Author)

• Used

  Paperback
  1996

  $3.45

  Written by two Coopers & Lybrand partners, this essential guide will ensure that time and money are not wasted on the wrong performance-improvement approaches by showing you how to: * analyse the key methods for achieving performance improvement and choose the most suitable method * really improve costs and services * deal with consultants effectively