by Nick.Evans (Author)
Asking the right questions to internal and external customers is the key to boosting business. This guide provides answers on how to do it now to improve: company performance; customer services and relationship; and staff satisfaction. It includes relevant examples from across the organization.
Format: Paperback
Pages: 240
Edition: 1
Publisher: Financial Times/ Prentice Hall
Published: 30 Mar 1995
ISBN 10: 027361181X
ISBN 13: 9780273611813