by Glen . Peters (Author)
Benchmarking against the best is essential in building customer focus. This step-by-step guide should save time and money. It aims to help decide which benchmark targets to select, how to measure readers performance and how to use the results to develop an action plan.
Format: Hardcover
Pages: 223
Edition: 1
Publisher: Financial Times/ Prentice Hall
Published: 03 Nov 1994
ISBN 10: 0273610694
ISBN 13: 9780273610694
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