Dealing With Demanding Customers: How To Turn Complaints Into Opportunities

Used
Paperback
1994
$3.29

Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid.

Synopsis

Designed for those at the sharp end of customer care, this book shows how to turn complaints into renewed orders and provides ideas to solve disputes and diffuse angry clients. With real-life examples, there are suggestions on pit-falls to avoid.

$3.29

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2 in stock

More Information

Format: Paperback
Pages: 192
Edition: 1
Publisher: Financial Times/ Prentice Hall
Published: 22 Aug 1994
ISBN 10: 0273607294
ISBN 13: 9780273607298

Dealing With Demanding Customers: How To Turn Complaints Into Opportunities

Used

$3.29

Synopsis

$3.29

More Information