Total Design: Managing the Design Process in the Service Sector

Total Design: Managing the Design Process in the Service Sector

by Gillian Hollins (Author)

Synopsis

Explaining how service products should be designed and how this design process should be managed, the author identifies areas where problems most commonly occur. The book includes the findings of the first research undertaken on the step-by-step process of the design management of service products.

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More Information

Format: Paperback
Pages: 224
Edition: 01
Publisher: Financial Times Prentice Hall
Published: 25 Feb 1991

ISBN 10: 0273033387
ISBN 13: 9780273033387