Managing Challenging Clients: Building Effective Relationships with Difficult Customers

by Aryanne Oade (Author)

• New

  Hardcover
  2011

  $60.54

  Do you need to deliver an effective service to challenging and unreasonable internal or external clients? Do you worry that you'll lose business or take a reputational hit if you don't do so well enough? This book introduces a valuable set of tools through which to build, maintain and manage your client-facing relationships.