Conflict Management: A Communication Skills Approach

Conflict Management: A Communication Skills Approach

by Deborah Borisoff (Author), David A . Victor (Author)

Synopsis

Provides a communication skills approach to managing interpersonal conflict. Early chapters focus on defining conflict and identifying communication skills required for effective conflict management, and delineate principles and techniques of oral and nonverbal communication that facilitate conflic

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More Information

Format: Paperback
Pages: 247
Edition: 2
Publisher: Allyn & Bacon
Published: 14 Oct 1997

ISBN 10: 0205272940
ISBN 13: 9780205272945