by Deborah Borisoff (Author), David A . Victor (Author)
Provides a communication skills approach to managing interpersonal conflict. Early chapters focus on defining conflict and identifying communication skills required for effective conflict management, and delineate principles and techniques of oral and nonverbal communication that facilitate conflic
Format: Paperback
Pages: 247
Edition: 2
Publisher: Allyn & Bacon
Published: 14 Oct 1997
ISBN 10: 0205272940
ISBN 13: 9780205272945