Customer Oriented Software Quality Assurance

by Frank P . Ginac (Author)

• Used

  Paperback
  1997

  $17.25

  This is a comprehensive, practical how to guide to customer-focused software quality assurance, for organizations of all sizes and types. Readers will learn how to design a quality assurance program that builds on customers' expectations. The book also explores the role of ISO 9000 and SEI CMM appraisals in customer-focused quality assurance.