by Frank P . Ginac (Author)
This is a comprehensive, practical "how to" guide to customer-focused software quality assurance, for organizations of all sizes and types. Readers will learn how to design a quality assurance program that builds on customers' expectations. The book also explores the role of ISO 9000 and SEI CMM appraisals in customer-focused quality assurance.
Format: Paperback
Pages: 160
Edition: 1
Publisher: Prentice Hall
Published: 19 Dec 1997
ISBN 10: 0135714648
ISBN 13: 9780135714645