by PaulJames (Author)
Provides the reading required for any course in TQM. It aims to provide depth to any quality-related issue within an organisational setting. It covers both service and manufacturing sectors, providing a balanced perspective for both. The text parallels the development of general management theory with TQM theory, before discussing in depth the five functions of total quality management: planning, organising, leading, staffing, and controlling quality in organisations. The text ends with a presentation of the contextual issues that confront the future development of an integrated and total quality management system.
Format: Paperback
Pages: 400
Edition: 1
Publisher: Prentice Hall
Published: 19 Jun 1996
ISBN 10: 0132071193
ISBN 13: 9780132071192