Service Operations Management: Strategy, Design and Delivery

by Chris Hope (Author), Alan Muhlemann (Author)

• Used

  Paperback
  1997

  $3.79

  The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery. Instructor's Manual with Transparency Masters (0-13-650151-6).