Total Quality Management

by Dale H . Besterfield Ph . D . P . E . (Author), Carol Besterfield - Michna (Author), Mary Besterfield - Sacre (Author), Glen Besterfield (Author)

• Used

  Paperback
  2003

  $9.21

  For undergraduate and graduate courses in Total Quality Management, Quality Assurance, and Total Quality offered by technical, engineering, business, education, and health care departments.

  Presenting sufficient theory to ensure a sound understanding of basic concepts, this progressive text provides a fundamental, yet comprehensive exploration of total quality management (TQM) in an all-encompassing, single-volume review that covers not only the principles and practices, but also the tools and techniques.