Understanding reference transactions

by Matthew L . Saxton (Author), JohnV.RichardsonJr. (Author)

• New

  Hardcover
  2002

  $197.67

  The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. It provides a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided.