The Moderator's Survival Guide: Handling Common, Tricky, and Sticky Situations in User Research

by Donna Tedesco (Author), Fiona Tranquada (Author)

• New

  Illustrated
  2013

  $39.45

  Describes the principles that should always guide your interactions with participants from a real-world perspective. This title provides you with examples of how to apply these principles across a variety of situations throughout the user research process, from technical difficulties to emotional outbursts to awkward interactions.