Full Steam Ahead

by TonyWarren (Author)

• Used

  Paperback
  1998

  $3.25

  This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.

• Used

  Hardcover
  1998

  $3.25

  A tale of love, life and attempted murder. Mickey Grimshaw and Sorrel Starkey are taking a cruise to New York on the QE2. On board they find rather more excitement than they had expected in the shape of long forgotten faces from the past.