Introduction to Help Desk Concepts and Skills (Mike Meyers' Computer Skills)

by SusanSanderson (Author)

• Used

  Paperback
  2003

  $27.11

  Introduction to Help Desk Skills and Concepts is designed to teach students: the importance and benefits of measuring the delivery of customer support; how to create positive interactions with customers; how to identify customer needs; how to meet customer expectations; how to deal effectively with a variety of customer situations; how to work with unrealistic or angry customers; how to gain satisfied customers through better listening; and how to use basic tools and technologies used in the customer support industry.