by KenBack (Author)
For anyone, including managers and trainers, who has to handle awkward situations at work.
The outcome will be different according to how you approach each situation. Will you be aggressive and angry, sit back and wait, or be assertive and effective.
Set firmly within the realities of modern business life, this book tackles all the awkward situations that arise with flatter structures, tough workloads and the need to exert influence across traditional boundaries. In these situations, where aggression is unacceptable, successful people need to be assertive.
Assertiveness At Work is in a class of its own in demonstrating clearly and comprehensively how assertiveness can help individuals and add value to a business.
Format: Paperback
Pages: 224
Edition: 3Rev Ed
Publisher: McGraw-Hill Publishing Co.
Published: 01 Sep 2005
ISBN 10: 0077109910
ISBN 13: 9780077109912