by Steve Luengo-Jones (Author)
This text shows managers and CEO's how to develop life-long customer value in the post Internet economy. This book looks beyond the one-to-one concept and reveals visions of marketing and customer relationship management. It has a five-stage methodology to empower readers to apply the topics in the book to their own company culture and structure. There is also a look at how and why companies have succeeded or failed in the Internet economy.
Format: Hardcover
Pages: 289
Publisher: McGraw-Hill Education / Australia
Published: 01 Nov 2000
ISBN 10: 0077097998
ISBN 13: 9780077097998