by Ken Back (Author)
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.
Format: Paperback
Pages: 224
Edition: 3
Publisher: McGraw-Hill Education / Europe, Middle East & Africa
Published: 16 Jun 1999
ISBN 10: 0077095332
ISBN 13: 9780077095338