Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action)

Valuing Your Customers: From Quality Information to Quality Relationships Through Database Marketing (Quality in Action)

by Angus Jenkinson (Author)

Synopsis

This guide explains how to retain satisfied customers through the application of TQM principles to database marketing techniques. The theory is backed up with case studies from some of the best and biggest companies.

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More Information

Format: Hardcover
Pages: 384
Publisher: McGraw-Hill Education / Europe, Middle East & Africa
Published: 01 Aug 1995

ISBN 10: 0077079507
ISBN 13: 9780077079505