by Al Switzler (Author), David Maxfield (Author), Al Switzler (Author), David Maxfield (Author), Joseph Grenny (Author), Kerry Patterson (Author), Ron McMillan (Author)
Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.
Format: Illustrated
Pages: 304
Edition: 2
Publisher: McGraw Hill
Published: 01 Jul 2013
ISBN 10: 007183060X
ISBN 13: 9780071830607