Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition (BUSINESS BOOKS)

by Al Switzler (Author), David Maxfield (Author), Al Switzler (Author), David Maxfield (Author), Joseph Grenny (Author), Kerry Patterson (Author), Ron McMillan (Author)

• New

  Illustrated
  2013

  $26.21

  Teaches you how to deal with common infractions such as: an employee speaks to you in an insulting tone that crosses the line between sarcasm and insubordination. This title also teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship - and, in fact, even strengthens it.