The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business (BUSINESS BOOKS)

by Richard B. Chase (Author), Sriram Dasu (Author)

• Used

  Illustrated
  2013

  $5.44

  Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.

• New

  Illustrated
  2013

  $28.71

  Helps you understand consumer psychology to drive profits and growth. This title explains how consumers perceive services and shows you how toenhance the customer experience - every time. It identifies and demystifies the psychological triggers behind customer behavior.