by KerryPatterson (Author), JosephGrenny (Author), RonMcmillan (Author), Al Switzler (Author)
More than 1.5 million copies sold! The New York Times bestselling guide to communicating best when it matters most--revised and updated to provide greater command of any conversation
Format: Hardcover
Pages: 304
Edition: 2
Publisher: McGraw-Hill Professional
Published: 19 Sep 2011
ISBN 10: 0071775307
ISBN 13: 9780071775304