Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns

by Ben Benjamin (Author), Amy Yeager (Author), Anita Simon (Author)

• New

  Paperback
  2012

  $22.03

  Gives you practical guidelines for managing the six most common conversation killers: yes-buts, mind-reads, negative predictions, leading questions, complaining, and verbal attacks. This title guides you through a three-step process for replacing unconstructive habits with more effective responses.