by Duane Knapp (Author)
Shows how to make the right promise, how to keep it - and how fulfilling that promise will turn any business into one that people will admire, trust, and support. This book explains the steps for finding and forming a promise, and shows how to implement key principles that ensure business success.
Format: Hardcover
Pages: 288
Publisher: McGraw-Hill Professional
Published: 01 May 2008
ISBN 10: 0071494413
ISBN 13: 9780071494410